Leading cash and carry automates processes to speed up

Automated workflow solution reduces approval times reduced from days to hours

Germany-based food wholesaler FEGRO/SELGROS had a set of standard operating procedures (SOP) to cover many employee activities. However, it lacked a system for updating these procedures. Many of the procedures required employees to print out forms and circulate them to managers for approval. These paper-based approval processes slowed down decision making and decreased productivity.

FEGRO/SELGROS saw an immediate need to implement an intranet to store the SOPs and provide an easy way for employees to access them. As it considered additional operational requirements, management realized that the project was an opportunity to not only store its procedures online, but also to simplify and automate them.

IT partner Fritz & Macziol Group recommended switching from paper-based processes and move instead to electronic forms. “We recommended Nintex Forms for this solution because the forms are easy to program and are completely integrated with SharePoint,” says Patrick von der Heydt, senior SharePoint consultant, Data Center Services at Fritz & Macziol.

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Products used by Fegro Selgros
FEGRO/SELGROS is a leading self-service “cash and carry” wholesaler with more than 10,000 employees and 80 wholesale warehouses. It offers food and non-food items to restaurants, caterers, retailers and other food professionals throughout Central and Eastern Europe.

Business Situation

FEGRO/SELGROS used paper-based processes with no central control over procedures. It was difficult for employees to know if they were using the latest version and impossible to track the progress of a process or ensure its completion in a timely manner.


FEGRO/SELGROS implemented Nintex to standardize and automate processes that enabled its workforce to easily and effectively track the progress of work items.

Automated, managed standard operating procedures

SOPs are now managed and automated, providing employees a more structured and productive environment. Located in one place so employees can find them quickly, the processes are well documented and easy to execute. Escalations and tracking are built into Nintex Workflow and Nintex Forms so items are not lost in a pile of papers. 

“Instead of waiting days for an approval, we can now usually get one in a few hours,” says Elena Schneider, IT project manager at FEGRO/SELGROS.


Improved employee productivity
Increased visibility into processes
Enhanced security and reliability

Nintex Forms integrates well with our SharePoint Intranet, so it is easy for our staff to find the correct form and then follow through the entire procedure. Instead of waiting days for an approval, we can now usually get one in a few hours."

Elena Schneider, IT project manager at,FEGRO/SELGROS.